Returns & Exchanges
At Velora Home, we want you to love every piece you bring into your space. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all hardware and instruction manuals are included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your box.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing